Refund policy

Our promise
We want you to love your order. If something arrives damaged, defective or wrong, we will make it right.

Personal care items
For hygiene and safety, we do not accept returns of skin care, hair care or body care products, and we do not offer cash refunds.

Damaged, defective or wrong item
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us at admin@sheaexpress.com within 7 days of delivery with your order number and a photo. We will send a replacement or issue store credit, at no cost to you.

Please contact us before sending anything back. Items sent without an approved request cannot be accepted. If we need the item returned, we will email you a prepaid label. Our address is:
SheaXpress LLC
12096 Ell Ln, Unit #101
Waldorf, MD 20602
United States

Sale items and gift cards
Sale items and gift cards are final sale, except when an item arrives damaged, defective or incorrect.

Questions
Email admin@sheaexpress.com and we will be happy to help.