SheaXpress Frequently Asked Questions

About SheaXpress

At SheaXpress, we believe beauty should be rooted in nature and guided by science. Every product is scientist-formulated, cruelty-free, and made with clean, effective ingredients. We value ingredient transparency, so you know exactly what you’re using — and why it works.
A: SheaXpress is a clean beauty brand where science meets nature. We create high-performance hair and skincare systems for textured and coily hair, formulated by a scientist and powered by natural ingredients.
A: SheaXpress is Black female-owned and scientist-led, built on years of biomedical research and a passion for natural beauty that works.

Orders & Shipping

A: We currently ship across the United States. International shipping will be available soon as we expand globally.
A: Orders usually process within 2–3 business days. Shipping typically takes 3–5 business days depending on your location.
A: Once your order ships, you will receive an email with your tracking number.

Returns & Customer Care

A: Due to the nature of our products, all sales are final. However, if there isan issue with your order, please contact us within 7 days of receiving yourpackage, and we’ll make it right.
A: You can reach us anytime at 240 640 0000 or through our Contact page. Our team will respond within 24–48 business hours.

Products & Ingredients

A: Yes. While SheaXpress specializes in coily and curly hair, our clean formulations are safe and effective for all textures.
A: Absolutely. Every formula is free from sulfates, parabens, phthalates, and harsh additives.
A: Never. SheaXpress is proudly cruelty-free.
A: Yes. Our systems are designed to strengthen and repair hair, making them safe for color-treated hair.

Systems & Routines

A: It’s our signature 5-step bundle designed to hydrate, nourish, and activate growth for natural hair, from shampoo to final styling.
A: This system is created for badly damaged, over-processed, or color-treated hair. It focuses on repair, protein strengthening, and bounce-back growth.
A: While each product works individually, you’ll see the best results when used as part of the full SheaXpress system.

Which SheaXpress Hair Serum Is Right forMe?

All SheaXpress serums are made to nurture your scalp, encourage healthy growth, and bring out the best in your hair. Here’s how to choose the one that fits your needs:

Organo Botanica Growth Serum

  • Enriched with Fenugreek, Chebe, and Amla
  • Delivers antioxidant-rich protection and deep moisture
  • Promotes growth naturally across all hair types
  • Especially recommended for locks, twists, and sisterlocks
  • Focus: Moisture, scalp health, and protective growth

Grow.Pro+ Advanced Hair Serum

  • Powered by Biotin and Keratin
  • Strengthens strands and reduces breakage
  • Enhances growth and supports length retention
  • Great for hair recovering from heat or chemical damage
  • Focus: Strength, resilience, and faster growth

Alopecia & Follicle Booster Serum/Tonic

  • Potent formula designed for spot treatment of thinning areas
  • Uses natural botanical extracts to awaken and support your own follicles
  • Steroid-free, gentle yet effective
  • Backed by strong customer feedback and reviews
  • Focus: Targeted follicle support and visible regrowth

Quick Guide:

  • For protective moisture & scalp balanceOrgano Botanica
  • For strengthening & full-head growthGrow.Pro+
  • For spot treatment & follicle stimulationAlopecia & Follicle Booster

Find Your Perfect SheaXpress Hair Serum

Serum Key Ingredients Best For Focus Extra Notes
Organo Botanica Growth Serum Fenugreek, Chebe, Amla All hair types, especially locks, twists, sisterlocks Moisture, scalp health, protective growth Antioxidant-rich, plant-based nourishment
Grow.Pro+ Hair Strengthening Serum Biotin, Keratin Hair needing strength & recovery Stronger strands, breakage defense, length retention Ideal after heat or chemical damage
Alopecia & Follicle Booster Serum/Tonic Botanical extracts (steroid-free) Thinning areas, spot treatment Follicle activation & visible regrowth Add scalp massage + warm towel or low–medium heat steaming to boost blood flow and enhance results

Our products are made with gentle, clean, and skin-loving ingredients. While many of our formulas are safe for family use, babies’ skin can be extra sensitive. For little ones, we recommend starting with our unscented or very mild options and doing a small patch test first. Always consult with your pediatrician if you are unsure about a new product for your baby’s skincare routine.

Yes! SheaXpress products are formulated to be gentle and nourishing. We also offer unscented versions for those who prefer fragrance-free options. These are especially well-suited for sensitive skin and still deliver the same moisture, soothing, and protective benefits.

For sensitive or eczema-prone skin, we recommend our SheaRelief Dermacare Collection, created with calming, skin-loving ingredients designed to comfort and hydrate. While we do not diagnose or claim to cure any skin condition, our customers have shared wonderful feedback on how soothing and relieving these products feel for dry, irritated, or sensitive skin.

Our GlowSkin Collection is designed to target dullness and support a brighter, more even complexion. With botanicals and nature-powered actives, these products help smooth and refresh skin’s appearance over time. Customers especially love them for supporting clearer, glowing skin without harsh chemicals.

What’s the Difference Between SheaXpressBody Butters & Lotions?

Aromatherapy Shea-Cocoa & Aloe Body Butters

  • Creamy, rich blends infused with Aloe, Vitamin E, essential oils, and botanical extracts
  • Smooth, silky texture that absorbs without feeling greasy
  • Perfect for deep hydration and everyday skin pampering

SugarLuxe Bloom Melt Whipped Body Butters

  • Sweet, fruity, and playful scents with a whipped, airy texture
  • Enriched with vegetable squalene for a healthy, natural glow
  • Provides moisture + shine while keeping skin soft and non-greasy

AromaWhip Whipped Body Butters

  • Light, fluffy butters infused with pure essential oils or unique essential oil blends
  • Ideal for those who love aromatherapy benefits while moisturizing
  • Great balance of nourishment + uplifting scent therapy

HerbaLuxe Earth Body Lotion Collection

  • Lightweight lotions designed for hot or humid days
  • Provides refreshing hydration without heaviness
  • Best for when you want moisture but a lighter, breathable feel

Find Your Perfect SheaXpress Moisturizer

Collection Texture & Feel Key Ingredients Best For Extra Notes
Aromatherapy Shea-Cocoa & Aloe Body Butters Creamy, silky, rich Aloe, Vitamin E, essential oils, botanical extracts Deep daily hydration & skin pampering Absorbs smoothly without greasy feel
SugarLuxe Bloom Melt Whipped Body Butters Light, whipped, airy Vegetable squalene, fruity & sweet blends Fun, playful moisture + natural glow Leaves skin soft with shine, non-greasy
AromaWhip Whipped Body Butters Fluffy & light Essential oils & unique blends Aromatherapy lovers Moisturizes + mood-boosting scent therapy
HerbaLuxe Earth Body Lotions Lightweight & breathable Botanical extracts, natural moisturizers Hot/humid days, light hydration Lightweight moisturization without heaviness

Our Promise at SheaXpress

Every SheaXpress formula is created with integrity, balancing science and nature to deliver real results. We are committed to transparency, safety, and clean beauty for textured and coily hair as well as skin that needs gentle nourishment.

With SheaXpress, you can trust in products that are safe, effective, and authentic; because your beauty deserves nothing less.