Q: What is SheaXpress?
A: SheaXpress is a clean beauty brand where science meets nature. We create high-performance hair and skincare systems for textured and coily hair, formulated by a scientist and powered by natural ingredients.
Q: Who is behind SheaXpress?
A: SheaXpress is Black female-owned and scientist-led, built on years of biomedical research and a passion for natural beauty that works.
Orders & Shipping
Q: Where do you ship?
A: We currently ship across the United States. International shipping will be available soon as we expand globally.
Q: How long will it take to get my order?
A: Orders usually process within 2–3 business days. Shipping typically takes 3–5 business days depending on your location.
Q: How can I track my order?
A: Once your order ships, you will receive an email with your tracking number.
Returns & Customer Care
Q: What is your return policy?
A: Due to the nature of our products, all sales are final. However, if there isan issue with your order, please contact us within 7 days of receiving yourpackage, and we’ll make it right.
Q: How can I contact SheaXpress?
A: You can reach us anytime at 240 640 0000 or through our Contact page. Our team will respond within 24–48 business hours.
Products & Ingredients
Q: Are your products safe for all hair types?
A: Yes. While SheaXpress specializes in coily and curly hair, our clean formulations are safe and effective for all textures.
Q: Are your products sulfate-free and paraben-free?
A: Absolutely. Every formula is free from sulfates, parabens, phthalates, and harsh additives.
Q: Do you test on animals?
A: Never. SheaXpress is proudly cruelty-free.
Q: Are your products color-safe?
A: Yes. Our systems are designed to strengthen and repair hair, making them safe for color-treated hair.
Systems & Routines
Q: What is the SheaXpress Max Moisture & Growth System?
A: It’s our signature 5-step bundle designed to hydrate, nourish, and activate growth for natural hair, from shampoo to final styling.
Q: What is the Ultra Repair System?
A: This system is created for badly damaged, over-processed, or color-treated hair. It focuses on repair, protein strengthening, and bounce-back growth.
Q: Do I have to use the full system?
A: While each product works individually, you’ll see the best results when used as part of the full SheaXpress system.