Data deletion instructions

SheaXpress Data Deletion Instructions

This page explains how customers, subscribers and app users can ask SheaXpress to delete the personal data we hold through our website, online store, email and SMS marketing, and connected apps.

Last updated: October 9, 2026

1) How to request deletion

Option A: Web form. Submit a request through our contact form with the subject "Data Deletion Request".

Option B: Email. Email admin@sheaexpress.com with the subject "Data Deletion Request" and include:

  • Full name
  • Email address used with SheaXpress
  • Phone number, if on file
  • State or country of residence
  • Order number(s), if known
  • The statement: "I am requesting deletion of my personal data."

If you are submitting on behalf of someone else, attach proof that you are authorized to act for them.

2) Identity verification

To protect your data, we verify each request, for example through a link sent to the email on file or by asking for details we already hold, such as a recent order number and shipping ZIP code. If we cannot verify a request within 15 days, we will let you know and pause it until verification is complete.

3) What we delete

  • Customer account data: profile details and saved addresses.
  • Marketing data: email and SMS subscriptions and engagement history.
  • Support records: emails and messages, unless we must keep them for legal reasons.
  • App data: tokens and identifiers tied to SheaXpress apps and integrations.

4) What we may keep

We may keep limited records where the law requires or allows it, including transaction records needed for tax, accounting, fraud prevention and chargebacks, records needed for product safety or recalls, and de-identified data that does not identify you. These records are access-restricted and never used for marketing.

5) Timelines

  • Acknowledgment: within 5 business days.
  • Completion: within 30 days of verification. Complex requests may take longer, and we will tell you if they do.

6) Service providers

When we complete your request, we also remove or suppress your data with the service providers we use to run our store and communications (online store and payments, email and SMS marketing, analytics, and shipping) where that is supported. If you created accounts directly with a third party, such as a social network or payment provider, please contact them separately.

7) Your privacy rights

We honor applicable privacy laws, including the rights of California, Virginia, Colorado and other U.S. state residents, and of EEA and UK residents, to access, correct and delete their data and to opt out of the sale or sharing of personal information. See our Privacy Policy and Your Privacy Choices.

8) Appeals

If you believe your request was not handled correctly, email admin@sheaexpress.com within 30 days of our response with the subject "Privacy Appeal". We will respond within 45 days.

9) Contact

SheaXpress LLC
Email: admin@sheaexpress.com
Phone: (240) 640-0000
Mail: 12096 Ell Ln, Unit #101, Waldorf, MD 20602, United States